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alibaba.com

https://alibaba.com · Sep 22, 2026 · Sourcing

Trust score66/ 100

Hold the wireCautionOfficial registry + customs trade verifiedDraft

High risk due to residential address, severe platform complaints, and unclear factory reality.

Address points to a residential property
Detail available in the full report.
Multiple public complaints
Detail available in the full report.
Website and Trustpilot use different company names
Detail available in the full report.

Do now

Clarify the exact legal entity you are contracting with and sending funds to.
Request verifiable proof of the actual manufacturing facility and its address.
Thoroughly review Alibaba.com's Trade Assurance terms and dispute resolution process.

Ask them for

Official business license and registration documents for the *specific entity* on the invoice, showing a commercial or factory address.
Independent factory audit report or third-party verification of manufacturing capabilities.
Bank account details that *exactly match* the legal entity name on the invoice.

Watch for

Pressure to pay outside of Alibaba's official payment channels or Trade Assurance.
Inability or refusal to provide verifiable factory details or third-party audit reports.
Any discrepancies between the legal entity name, bank account name, and the name on the invoice.

Procurement playbook

Included in the full report. Unlock for $9.90 or subscribe.

AI summary

What they say they do

Find quality Manufacturers, Suppliers, Exporters, Importers, Buyers, Wholesalers, Products and Trade Leads from our award-winning International Trade Site. Import & Export on alibaba.com

The baseline trust score for Alibaba is 66/100, indicating a medium risk profile. However, several critical red flags significantly elevate the risk for a first purchase order or deposit. The registered address for 'Alibaba (Netherlands) B.V.' at Herengracht 448, Amsterdam, is ma…

Company & registry IDs

verified

Website and Trustpilot disagree on the company name

On-site: Alibaba · Trustpilot: Alibaba.com. Confirm which entity is on the invoice before you wire.

Legal name (primary)

Alibaba

Website listing

Alibaba

Trustpilot listing

Alibaba.com

Jurisdiction

···

Tax / VAT / ID

···

Registration no.

···

LEI

···

CIK / ticker

···

Incorporated

···

Registered capital

···

ICP license

···

GLEIF LEI

···

Registered office

···

Phone

···

People & social

8 named

Joseph Tsai
Chairman
Eddie Wu
Chief Executive Officer
J. Michael Evans
Director and President
Maggie Wu
Director

Social profiles

No sameAs / social URLs harvested.

Domain check

Registered

Apr 15, 1999

Expires

May 23, 2030

Registrar

Alibaba Cloud Computing (Beijing) Co., Ltd.

Registrant

Privacy protected

SSL issuer

GlobalSign nv-sa

Server

47.246.137.105 · San Mateo, California, United States, Alibaba (US) Technology Co., Ltd.

Wayback first

Jan 25, 1999

Wayback last

Jul 6, 2000

20+ successful captures found.

Customs & trade footprint

verified

Shipments (US ocean BOLs)

122

Last activity

30/08/2026

Coverage

US ocean imports (CBP), not global

Top destinations

United States

Open ImportYeti profile

Verified as a US importer of record on ocean bills of lading (ImportYeti / CBP). A BOL is a Bill of Lading — the ocean shipping document. Air, truck, and non-US lanes are not in this dataset.

BOL = Bill of Lading filed with US Customs. Counts are US sea imports only — not air, truck, or non-US lanes.

Location intelligence

Residential building

Address

448, Herengracht, Grachtengordel, Centrum, Amsterdam, Noord-Holland, Nederland, 1017 CA, Nederland

Mapped location looks residential — a common drop-ship / shell-company pattern.

Domain, customs & location

Included in the full report. Unlock for $9.90 or subscribe.

Reddit mentions

negative

Reddit discussions highlight concerns regarding Alibaba's merchandising and shipping, with some users reporting uncommunicative sellers and questioning product quality.

shipping issuesseller communicationproduct quality concerns

Aka merchandising/shipping issues over on alibaba 🤣
r/BrookeSpencerSnark · 2026-09-21
DeepSeek 4.1 Flash (as a System One model) vs Jev
r/LocalLLaMA · 2026-09-21
Source: [DeepSeek vs Jev](https://jevals.com/choice/). This isn't a normal LLM benchmark. Jev is a "System One" model: no text, it just gives a probability for each option. The benchmark scores that, the right answer plus probabilities. LLMs can do it if you ask for probabilities

Trustpilot

negative

Recent Trustpilot reviews are predominantly negative, citing severe issues with refunds, defective products, and a dysfunctional dispute resolution system, despite some positive experiences with smooth transactions.

Score 3.6/5 · Open profile

refund issuesdispute resolutionshipping/product errorscustomer service

Crooked Company - stay away!
1★ · 2026-09-21
If I had the choice, I would give Alibaba zero stars. They shipped me some else’s product and asked me to ship it to the customer of their behalf. They indicated they would refund me the cost plus have my product shipped back to me. Now 2 months later, no product and no refund!
Ordered Camera Lens
1★ · 2026-09-21
Ordered Camera Lens. Got message after one week that lens is not in stock. Still waiting for refund.

Web OSINT & reputation

Complaints

Trustpilot: Crooked Company - stay away!
If I had the choice, I would give Alibaba zero stars. They shipped me some else’s product and asked me to ship it to the customer of their behalf. They indicated they would refund me the cost plus have my product shipped back to me. Now 2 months later, no product and no refund!
Trustpilot: Ordered Camera Lens
Ordered Camera Lens. Got message after one week that lens is not in stock. Still waiting for refund.

Corroboration

Alibaba announces new CEO - LinkedIn
Alibaba Group has appointed Joseph C Tsai and Eddie Yongming Wu as the company's new chairman and CEO respectively, marking the group's one of the most
Introduction to Alibaba Group
Alibaba announced a multi-year partnership with the Union of European Football Associations (UEFA) and UC3 and becomes the official and exclusive AI, cloud computing services, and e-commerce partner of the UEFA Champions League, UEFA Europa League and UEFA Conference League for the 2027/2028 to 2032/2033 seasons and of UEFA EURO 2028™.

Alibaba Group is a global technology company founded in 1999, focusing on AI + Cloud and commerce. Recent leadership changes include Joseph Tsai as Chairman and Eddie Wu as CEO. The company has secured significant partnerships, such as with UEFA. However, the Alibaba.com platform faces widespread complaints on Trustpilot and Reddit regarding scams, fraudulent sellers, product misrepresentation, issues with shipping agents, and inadequate customer service, resulting in very low user ratings. Evidence from Tavily Search.

Web OSINT & reputation

Included in the full report. Unlock for $9.90 or subscribe.

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